Frequently Asked Questions

Frequently Asked Questions – Belveto

At Belveto, we strive to make your shopping experience smooth and enjoyable. Below you'll find answers to some frequently asked questions.

1. WHAT PAYMENT METHODS DO YOU ACCEPT?

We offer secure and convenient payment options to make shopping with us easy. You can pay with:

American Express
Apple Pay
Diners Club
Discover
Google Pay
MasterCard
Visa

2. WHAT IS BELVETO'S RETURN POLICY?

Your satisfaction is our priority! If you're not completely satisfied with your purchase, we offer a 30-day return policy. For returns:

Items must be unused and in original condition
Items must be returned in original packaging

Initiate a return by contacting us at info@belveto.com, and our team will assist you.

3. HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?

Here's what you can expect:

Processing time: 1-2 business days
Shipping time: 8-11 business days
Estimated delivery time: 9-13 business days
Order cutoff time: 16:00 (GMT-05:00) Eastern Standard Time (New York)

4. CAN I EXCHANGE AN ITEM?

Yes, we offer exchanges for:

Damaged items
Wrong size delivered
Defective products

5. HOW CAN I TRACK MY ORDER?

You can easily track your order through our Track Your Order section on our website.

6. WHAT SHOULD I DO IF MY PACKAGE IS LOST OR DELAYED?

7. HOW CAN I REACH CUSTOMER SERVICE?

Email: info@belveto.com
Phone: +852 6450 5975

8. IS SHIPPING FREE?

Yes! We offer free shipping for all orders within Hong Kong and the Netherlands.

9. WHAT IF I RECEIVE A DAMAGED OR WRONG ITEM?

Email us immediately at info@belveto.com, and we'll arrange a replacement or refund.

10. WHERE IS BELVETO LOCATED?

Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong

11. HOW CAN I PROVIDE FEEDBACK?

Email your suggestions to info@belveto.com. We'd love to hear from you!

More information

Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong
Email: info@belveto.com
Phone: +852 6450 5975
Contact Form

Customer service availability:
Monday to Saturday: 09:30 – 19:00
We aim to respond within 1-2 business days.

Thank you for choosing Belveto. We're happy to help you shine with confidence and style!

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