FREQUENTLY ASKED QUESTIONS (FAQ)

Frequently Asked Questions – Belveto

At Belveto, we strive to make your shopping experience smooth and enjoyable. Below you will find answers to some frequently asked questions.

1. WHICH PAYMENT METHODS ARE ACCEPTED?

"We offer safe and convenient payment options to make shopping with us easy. You can pay with:"

American Express
Apple Pay
Diners Club
Discover
Google Pay
MasterCard
Visa
iDeal

2. WHAT IS BELVETO'S RETURN POLICY?

Your satisfaction is our priority! If you are not completely satisfied with your purchase, we offer a 30-day return policy. For returns:

Items must be unused and in original condition.
Items must be returned in the original packaging.

Start a return by contacting via info@belveto.com, and our team will assist you further.

3. HOW LONG DOES IT TAKE BEFORE MY ORDER IS DELIVERED?

You can expect this:

Processing time: 1-2 business days
Shipping time: 8-11 working days
Estimated delivery time: 9-13 working days
Order closing time: 16:00 (GMT-05:00) Eastern Standard Time (New York)

4. CAN I EXCHANGE AN ITEM?

Yes, we offer exchanges for:

Damaged items
Wrong size delivered
Defective products

5. HOW CAN I TRACK MY ORDER?

You can easily track your order via the Track your order section on our website.

6. WHAT SHOULD I DO IF MY PACKAGE IS LOST OR DELAYED?

7. HOW DO I REACH CUSTOMER SERVICE?

E-mail: info@belveto.com
Telephone: +852 6450 5975

8. IS SHIPPING FREE?

Yes! We offer free shipping on all orders within Hong Kong and the Netherlands.

9. WHAT IF I RECEIVE A DAMAGED OR WRONG ITEM?

Send an email directly to info@belveto.com, and we will arrange a replacement or refund.

10. WHERE IS BELVETO LOCATED?

Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong

11. HOW CAN I GIVE FEEDBACK?

Mail your suggestions to info@belveto.comWe look forward to hearing from you!

More information

Address: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong
E-mail: info@belveto.com
Phone: +852 6450 5975
Contact form

Customer service availability:
Monday to Saturday: 09:30 – 19:00
We strive to respond within 1-2 working days.

Thank you for choosing Belveto. We are happy to help you shine with confidence and style!

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